FAQ

Frequently Asked Questions

An FAQ list to help you understand how it works.

Surrounded by smart, passionate people and with the best tools and approaches at your disposal.

Fast service

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Friendly support

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Secure payments

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Warranty

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Staff, Safety & Security.

Are your staff insured and vetted?

Yes.

Can we trust them with alarm codes?

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Are their credentials thoroughly checked?

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Are they legal to work in the UK?

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Are they registered with the Home Office?

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Do you use any domestic staff that are self-employed or sub-contracted?

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Are all your domestic staff direct employees of the company?

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Do you make certain all taxes and national insurance contributions are paid on behalf of the staff?

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Do we ever leave money or pay the cleaner directly?

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Professionalism

Will the office contact me in the event of absence?

Yes.

Are cleaning procedures & product knowledge items with which the cleaner is familiar?

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In the event of accidental damage, will the office notify me?

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Do your staff speak English?

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Is the initial quality of service high?

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Can your staff wash, dry and iron?

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Are your staff discreet?

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Do you employ a staff handbook?

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Does this handbook state company policy?

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Does this handbook outline health and safety procedures?

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Can we contact the office at any time?

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Should we be unhappy with our cleaner, can you provide us with a replacement?

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In the event that our cleaner is sick or away, will you inform us and provide us with a substitute?

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Services

Do you work nights/Sundays/holidays etc?

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Do you have referrals/testimonials?

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Do I have to sign a contract?

No.

Can I cancel at any time?

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Do I have to pay a cancellation fee?

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Can I freeze service if I am away?

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Will I be charged for freezing the service?

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Finances & Convenience

What is the cost?

Call for a free, no obligation Quotation.

Are there any hidden costs (i.e. agency fees?)

No.

What is the ease of ordering a service?

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How do I pay ?

You will be invoiced at the end of the month.

More Questions?

Contact US